Help Center

Discord Help Center

Get help with Discord account login, verification codes, downloads, server permissions, voice chat, screen sharing, Nitro billing, safety reports, and developer tools. Start with the issue type that matches your situation, then move to the right support path.

Help topics

Choose the Discord issue you need to fix

Account access, app installation, server permissions, voice settings, billing, safety, and developer questions each need a different troubleshooting path.

Account

Account and login

For login failures, password resets, email verification, two-factor authentication, account flags, bans, and identity checks.

  • Cannot log in to Discord
  • Verification code fails
  • Recover or reset an account
  • 2FA no longer works
Download

Download and install

For Windows, macOS, Linux, iOS, Android, browser access, installation errors, update failures, and device compatibility.

  • Where to download Discord
  • Install or update fails
  • Desktop vs browser differences
  • Mobile app issues
Server

Server and channel management

For server setup, channel structure, roles, permissions, invite links, community tools, moderation settings, and bots.

  • How to set Discord permissions
  • Channel is hidden or read-only
  • Set up verification and roles
  • Permission layering for large communities
Voice & Video

Voice, video, and streaming

For microphone problems, output devices, voice lag, screen share black screens, camera permissions, stream quality, and call stability.

  • Microphone has no sound
  • Voice delay or lag
  • Black screen on screen share
  • Camera not recognized
Billing

Nitro, gifts, and payments

For Nitro subscriptions, renewals, payment failures, gift redemption, cancellation, refunds, and billing questions.

  • How to cancel or renew Nitro
  • Card declined or payment failed
  • Gift link cannot be redeemed
  • Where to request a refund
Safety

Safety, reports, and appeals

For safety reports, account appeals, content enforcement, privacy concerns, scams, suspicious links, and risk-prevention steps.

  • How to report a user or server
  • What to do after being reported
  • Reduce account security risk
  • What to include in an appeal
Common issues

Common Discord problems

Support request

Need help with an account, payment, or appeal?

Account restrictions, billing disputes, report appeals, and complex technical issues usually need more context. Include account details, screenshots, timestamps, order records, or related server information when you submit a request.

Common Discord help questions

Start with the issue that matches what is happening in your account, app, server, voice settings, or billing flow.

What if I cannot log in to Discord?

Check your credentials, verification flow, network, and app version first. If the issue persists, the support request flow is usually the best path for deeper account review.

What if Discord will not install?

Review system version, disk space, security software, and network conditions. You can also retry with a fresh package or temporarily use the browser version.

What if my microphone has no sound?

Check system permissions, Discord input selection, mute status, and whether another app is exclusively using the device.

How should I set server permissions?

Start with layered roles, then apply channel-level overrides for visibility, posting, moderation, and admin access.

Where should I go for Nitro billing or refund issues?

Billing, refund, and subscription questions usually belong in the support request workflow under the relevant payment or Nitro category.